Remote Customer Service & Order Support Specialist

Ferguson Enterprises, Inc.; United States; Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with match

Mental health coverage

Diversity and inclusion programs

Job summary

Ferguson Enterprises, LLC. is seeking a Customer Service Representative to support internal teams by providing timely and accurate order information, researching lead times, and confirming sourcing details. The role emphasizes clear written and verbal communication in a fast and collaborative environment.

The position offers remote within the United States or hybrid capability for Newport News, VA, with inclusive benefits and a focus on servicing Ferguson Home sales and support teams.

Qualifications

• Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy.
• Career‑oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support.
• Attention to detail with the ability to research and analyze order information.
• Process‑oriented mindset with strong organizational skills.
• Effective verbal and written communication skills.

Responsibilities

• Provide ongoing support to internal associates across Ferguson Home sales and support teams
• Research and respond to lead time and ETA requests submitted through internal applications
• Identify where items were ordered, including reviewing purchase orders and sourcing details
• Utilize order management systems to research order history and status
• Communicate clearly and professionally with internal partners through written and verbal communication
• Follow established processes to ensure accurate, consistent, and timely responses
• Manage multiple requests simultaneously in a fast‑paced environment while maintaining focus, attention to detail, and appropriate urgency

Skills

Customer-focused

Attention to detail

Communication

Research skills

Multi-tasking

Job description

Ferguson Enterprises, LLC. is seeking a Customer Service Representative to support internal teams by providing timely and accurate order information, researching lead times, and confirming sourcing details. The role emphasizes clear written and verbal communication in a fast and collaborative environment.

The position offers remote within the United States or hybrid capability for Newport News, VA, with inclusive benefits and a focus on servicing Ferguson Home sales and support teams.