Remote Customer Service & Order Support Specialist

Ferguson; United States; Hybrid; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Paid parental leave

Zusammenfassung

Ferguson is hiring a Customer Service Representative to support internal Ferguson Home sales and support teams. You will research lead times, respond to ETA requests, and identify sourcing details to ensure accurate order information and a positive customer experience.

This role offers remote work within the United States or hybrid arrangement in Newport News, VA, with competitive benefits and a focus on fast-paced, collaborative problem solving.

Qualifikationen

• Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
• Career-oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
• Attention to detail with the ability to research and analyze order information
• Process-oriented mindset with strong organizational skills
• Effective verbal and written communication skills

Aufgaben

• Provide ongoing support to internal associates across Ferguson Home sales and support teams
• Research and respond to lead time and ETA requests submitted through internal applications
• Identify where items were ordered, including reviewing purchase orders and sourcing details
• Utilize order management systems to research order history and status
• Communicate clearly and professionally with internal partners through written and verbal communication
• Follow established processes to ensure accurate, consistent, and timely responses
• Manage multiple requests simultaneously in a fast-paced environment while maintaining focus, attention to detail, and appropriate urgency

Kenntnisse

Customer focus

Attention to detail

Verbal & written communication

Research ability

Organizational skills

Tools

Order management systems

Jobbeschreibung

Ferguson is hiring a Customer Service Representative to support internal Ferguson Home sales and support teams. You will research lead times, respond to ETA requests, and identify sourcing details to ensure accurate order information and a positive customer experience.

This role offers remote work within the United States or hybrid arrangement in Newport News, VA, with competitive benefits and a focus on fast-paced, collaborative problem solving.