Remote Customer Service & Order Fulfillment Specialist

SI-BONE; United States; À distance; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Bonus

Stock options

Résumé du poste

SI-BONE is seeking a Customer Service Representative to update information in QAD ERP and CRM systems, manage order processing, and respond to field requests across the United States. The role ensures deliveries align with the surgical schedule and complies with worldwide regulatory requirements in the SI-BONE Quality Manual.

The candidate should have strong communication, multitasking ability, and relationship-building skills, with proficiency in MS Excel, QAD, and Salesforce CRM.

Qualifications

• APICS certification a plus
• Proficient in MS Excel, QAD and Salesforce CRM
• Ability to multi-task in a fast-paced environment
• Excellent communication, both orally and in writing
• Excellent personnel management and time management
• Take initiative to meet deadlines and to work with minimal supervision
• Ability to appropriately adjust priorities independently
• Interpret and apply policies and procedures appropriately
• Medical device industry experience is strongly preferred

Responsabilités

• Have strong relationship building skills to be able to integrate into a demanding sales organization
• Ensure that orders are managed consistent with Sales priorities and communicate order status
• Prioritize daily workload to ensure all requests are processed in a timely manner
• Ability to multitask and concentrate amid distractions ensuring daily tasks are completed
• Manage customer database within the QAD ERP and CRM systems
• Assist in other areas of the business as needed
• Support the SI-BONE Quality System
• Evaluates the fulfillment needs of the sales force and operates independently to ensure those needs are met
• Work with multiple departments and sales areas to ensure on time and accurate order fulfillment.
• Maintain direct contact with sales team throughout the entire surgery transaction to ensure that fulfillment is met on the front end and that ordered items are appropriately assigned to the next transaction
• Support sales team by developing and maintaining positive customer relations with internal and external clients/customers
• Resolves unexpected scheduling and shipping issues to ensure proper order fulfillment

Connaissances

Excellent communication

Multi-tasking

Time management

Relationship building

Formation

High School diploma with some college

Outils

MS Excel

QAD

Salesforce CRM

Description du poste

SI-BONE is seeking a Customer Service Representative to update information in QAD ERP and CRM systems, manage order processing, and respond to field requests across the United States. The role ensures deliveries align with the surgical schedule and complies with worldwide regulatory requirements in the SI-BONE Quality Manual.

The candidate should have strong communication, multitasking ability, and relationship-building skills, with proficiency in MS Excel, QAD, and Salesforce CRM.