Customer Service Representative (Fully Remote)

SI-BONE; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

SI-BONE, a publicly traded medical device company, seeks an administrative coordinator to update information in QAD ERP and CRM systems and manage order processing to align with surgery schedules.

You will maintain direct contact with sales teams, resolve scheduling and shipping issues, and support the sales force with positive customer relations in a fast-paced medical device environment.

Qualifications

• High school graduate with some college and 3+ years of experience.
• APICS certification a plus; medical device industry experience preferred.
• Strong skills in MS Excel, QAD, Salesforce CRM.

Responsibilities

• Update information in QAD ERP and CRM systems.
• Manage order processing and respond to field requests.
• Ensure deliveries align with surgery schedules.
• Maintain direct contact with sales teams throughout surgical transactions.
• Resolve unexpected scheduling and shipping issues.
• Support sales team by developing positive customer relations.

Skills

MS Excel

QAD

Salesforce CRM

Education

High school diploma

Some college

Tools

MS Excel

QAD

Salesforce CRM

Job description

• Update information in QAD ERP and CRM systems.
• Manage order processing and respond to field requests.
• Ensure deliveries align with surgery schedules.

Specific Responsibilities:

• Maintain direct contact with sales teams throughout surgical transactions.
• Resolve unexpected scheduling and shipping issues.
• Support sales team by developing positive customer relations.

Qualifications:

• High school graduate with some college and 3+ years of experience.
• APICS certification a plus; medical device industry experience preferred.
• Strong skills in MS Excel, QAD, Salesforce CRM.

SI-BONE

SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.