Remote Customer Service Manager - Lead & Elevate Support

Jobs for Humanity; Village of Bronxville (NY); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Sign-up bonus $200

Flexible working hours

100% remote work

Paid training

Paid time off

Health benefits

Dental benefits

Performance bonuses

Career advancement

Professional development

Job summary

Splash Financial is a fintech company dedicated to helping consumers compare loan options and access transparent service. We are seeking a Customer Service Supervisor to lead a remote team and uphold outstanding support standards.

In this role, you will guide representatives, handle escalated inquiries, monitor performance metrics, and help shape customer service policies to improve satisfaction and efficiency across the organization.

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to manage customer inquiries, complaints, and escalations professionally.
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Supervise and support customer service representatives to maintain high service standards.
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
• Monitor team performance, review service metrics, and identify areas for improvement.
• Develop and implement customer service procedures, policies, and best practices.
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals.

Skills

Leadership

Communication

Problem-solving

Customer service

Multi-tasking

Office software

Tools

CRM software

Customer support platforms

MS Office

Job description

Splash Financial is a fintech company dedicated to helping consumers compare loan options and access transparent service. We are seeking a Customer Service Supervisor to lead a remote team and uphold outstanding support standards.

In this role, you will guide representatives, handle escalated inquiries, monitor performance metrics, and help shape customer service policies to improve satisfaction and efficiency across the organization.