Customer Service Manager (Fully Remote)

Splash Financial, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-up bonus

Remote work

Paid training

Performance-based bonuses

Health benefits

PTO

Career advancement

Job summary

Splash Financial, Inc. is seeking an experienced supervisor to manage a remote customer service team.

You will supervise and support representatives to maintain high service standards, handle escalated issues, and drive customer satisfaction. You will monitor performance, review service metrics, and implement process improvements while leading with strong communication, leadership, and problem-solving skills.

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Familiarity with CRM software, customer support platforms, and Microsoft Office.

Responsibilities

• Supervise and support customer service representatives to maintain high service standards.
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
• Monitor team performance, review service metrics, and implement process improvements.

Skills

Excellent communication

Leadership

Problem-solving

Tools

CRM software

Customer support platforms

Microsoft Office

Job description

• Supervise and support customer service representatives to maintain high service standards.
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
• Monitor team performance, review service metrics, and implement process improvements.

Qualifications:

• Excellent written and verbal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications.

Additional Information:

• Enjoy competitive pay, a $200 sign-up bonus, and flexible working hours.
• Benefit from 100% remote work, paid training, and performance-based bonuses.
• Access health and dental benefits, PTO, and career advancement opportunities.

Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.