Customer Service Manager

Jobs for Humanity; United States; Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Sign-up bonus

Remote work 100%

Flexible hours

Paid training

Paid time off

Health benefits

Dental benefits

Bonuses

Career growth

Professional development

Supportive team

Job summary

Splash Financial is seeking an entry-level remote Customer Service Supervisor to lead a distributed team of representatives. You will oversee day-to-day service quality, resolve escalated issues, and drive continuous improvement in customer support processes.

In this role, you will collaborate with cross-functional teams, review performance metrics, and help shape policies to enhance customer satisfaction while maintaining efficiency and compliance across a 100% remote operation.

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to manage customer inquiries, complaints, and escalations professionally.
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals

Skills

Communication skills

Leadership

Customer inquiries handling

CRM familiarity

Organizational skills

Job description

Company Description

Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support.

As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.

Job Description

• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to manage customer inquiries, complaints, and escalations professionally.
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Additional Information

Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.

experienceLevel: Entry Level

Salary: USD up to 45.57 per hour