Remote Customer Service Manager — Lead & Elevate Support

Jobs for Humanity; Oregon; Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Sign-up bonus $200

100% remote work

Paid training

Paid time off

Health and dental benefits

Performance-based bonuses

Career advancement opportunities

Professional development

Supportive team environment

Job summary

Splash Financial is seeking a results-driven Customer Service Supervisor to lead a remote team focused on delivering excellent support and timely resolutions. You will guide representatives, handle escalations, and drive service improvements across channels.

Join a flexible, fully remote environment with comprehensive benefits, paid training, and performance-based bonuses. This role reports to the Customer Experience team and emphasizes collaboration, metrics, and customer satisfaction.

Qualifications

• Strong written and verbal communication.
• Proven leadership and decision-making abilities.
• Ability to manage customer inquiries, complaints, and escalations professionally.
• Familiarity with CRM software and Microsoft Office applications.

Responsibilities

• Supervise and support customer service representatives to maintain high service standards.
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
• Monitor team performance, review service metrics, and identify areas for improvement.
• Develop and implement customer service procedures, policies, and best practices.
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals.

Skills

Leadership

Communication

Problem-solving

CRM familiarity

Organizational skills

Multi-tasking

Tools

CRM software

Microsoft Office

Job description

Splash Financial is seeking a results-driven Customer Service Supervisor to lead a remote team focused on delivering excellent support and timely resolutions. You will guide representatives, handle escalations, and drive service improvements across channels.

Join a flexible, fully remote environment with comprehensive benefits, paid training, and performance-based bonuses. This role reports to the Customer Experience team and emphasizes collaboration, metrics, and customer satisfaction.