Customer Service Manager

Jobs for Humanity; Oregon; Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Sign-up bonus $200

100% remote work

Paid training

Paid time off

Health and dental benefits

Performance-based bonuses

Career advancement opportunities

Professional development

Supportive team environment

Job summary

Splash Financial is seeking a results-driven Customer Service Supervisor to lead a remote team focused on delivering excellent support and timely resolutions. You will guide representatives, handle escalations, and drive service improvements across channels.

Join a flexible, fully remote environment with comprehensive benefits, paid training, and performance-based bonuses. This role reports to the Customer Experience team and emphasizes collaboration, metrics, and customer satisfaction.

Qualifications

• Strong written and verbal communication.
• Proven leadership and decision-making abilities.
• Ability to manage customer inquiries, complaints, and escalations professionally.
• Familiarity with CRM software and Microsoft Office applications.

Responsibilities

• Supervise and support customer service representatives to maintain high service standards.
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
• Monitor team performance, review service metrics, and identify areas for improvement.
• Develop and implement customer service procedures, policies, and best practices.
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals.

Skills

Leadership

Communication

Problem-solving

CRM familiarity

Organizational skills

Multi-tasking

Tools

CRM software

Microsoft Office

Job description

Company Description

Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support. As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.

Job Description

• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals

Qualifications

• Excellent written and verbal communication skills
• Strong leadership, problem-solving, and decision-making abilities
• Ability to manage customer inquiries, complaints, and escalations professionally
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications
• Strong organizational skills and the ability to manage multiple tasks efficiently

Additional Information

Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment. Company: SPLASH Compensation: up to USD 45.57 - hourly