Remote Customer Service Manager

Spade Recruiting; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Remote work from home

Weekly advances

Bonuses

All-expenses-paid trips

Full benefits

Job summary

Spade Recruiting is seeking a customer service specialist to drive satisfaction by fielding inquiries, resolving issues, and maintaining extensive product knowledge. A customer-first mindset and dedication to high-quality service are essential.

You will handle inbound and outbound calls, set appointments, present benefits to union members, complete paperwork, and participate in quality control and leadership development. Interviews will be conducted via video conferencing.

Qualifications

• Customer-first mindset and commitment to high-quality service.
• Excellent communication and problem-solving abilities.
• Willingness to work remotely via video conferencing.

Responsibilities

• Handle inbound and outbound calls to field inquiries and set appointments.
• Perform presentations to union members describing benefits.
• Complete paperwork and support quality control procedures.
• Support leadership development initiatives.

Job description

Spade is looking for a customer service specialist.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Daily activities include Inbound and outbound calling, setting appointments, performing presentations to members of unions that request our benefits, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development.

What we offer

• Weekly advances and bonuses ($55K first year average income)
• Long-term career progression
• Remote work from home option
• Residual Income
• All-expenses-paid yearly office trips to exciting and exotic locations (2016 Puerto Rico, 2017 Cancun, 2018 Disney, 2019 Vegas, 2020 Bar Mar Bahamas)
• Full Benefits
• 18+ years of age
• Must pass a background check
• High school diploma (higher education preferred but not required)
• Customer service and/or retail experience preferred but not required

In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Video Conferencing.