Customer Service Specialist - Remote

Arsenault; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly advances and bonuses

Long-term career progression

All-expenses-paid yearly office trips

Full benefits

Job summary

A union label supplemental benefits company is seeking a Customer Service Specialist to enhance customer satisfaction by addressing inquiries and providing support. The ideal candidate should have a customer-first mindset along with basic computer skills. The role involves calling, setting appointments, and making presentations regarding benefits. The company offers remote work opportunities, career advancement, and all-expenses-paid yearly trips to exciting locations. Ideal candidates are 18+ and must pass a background check.

Qualifications

• 18+ years of age.
• Pass a background check.
• Customer service and/or retail experience preferred.

Responsibilities

• Field inquiries and address pain points.
• Perform inbound and outbound calling.
• Set appointments and perform presentations.

Skills

Customer-first mindset

Basic computer knowledge

Leadership development

Education

High school diploma

Job description

About the job Customer Service Specialist - Remote

We are the only 100% union label supplemental benefits company in the world. With a client base that includes over 40,000 unions and associations internationally, we've specialized in providing both supplemental and permanent benefits to hard‑working families for over 60 years.

This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer‑first mindset and aims to deliver high‑quality service in every customer interaction.

Daily activities include inbound and outbound calling, setting appointments, performing presentations to members of unions that request our benefits, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development.

What We Offer

• Weekly advances and bonuses
• Long‑term career progression
• Remote work from home
• Residual Income
• All‑expenses‑paid yearly office trips to exciting and exotic locations (2016 Puerto Rico, 2017 Cancun, 2018 Disney, 2019 Vegas, 2020 Bar Mar Bahamas)
• Full Benefits

Minimum Qualifications

• 18+ years of age
• Must pass a background check
• High school diploma (higher education preferred but not required)
• Customer service and/or retail experience preferred but not required

In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Video Conferencing.