Remote Customer Support Advisor

Spade Recruiting; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Long-term career growth

Flexible hours

1-on-1 mentorship

All-expenses-paid annual trips

Job summary

Spade Recruiting is looking for motivated individuals for a customer service position focused on helping members understand their benefits. Responsibilities include communicating with members through calls, scheduling virtual presentations, and assisting with coverage options. The right candidate will have strong communication skills and be at least 18 years old. This role offers flexible hours, remote work, and long-term career growth opportunities, along with 1-on-1 mentorship and annual trips to exciting destinations.

Qualifications

• Must be 18 years of age or older.
• Must pass a background check.
• Experience in customer service or sales is helpful but not required.

Responsibilities

• Communicate with members through inbound and outbound calls.
• Schedule and conduct virtual presentations for union members.
• Provide clear explanations of coverage options and assist with enrollment.
• Complete necessary paperwork and maintain accurate records.
• Participate in leadership and personal development training.
• Collaborate with team leaders to enhance member experience.

Skills

Excellent communication skills

Time-management skills

Education

High school diploma

Job description

We’re looking for motivated and dependable individuals to join our growing team. This position focuses on helping members understand their benefits, answering questions, and ensuring every interaction reflects care, professionalism, and integrity. The right candidate brings apeople-first attitudeand a passion for delivering quality service.

What You’ll Do

Communicate with members through inbound and outbound calls

Schedule and conduct virtual presentations for union members who request information about their benefits

Provide clear explanations of coverage options and assist with enrollment or updates

Complete necessary paperwork and maintain accurate records

Participate in leadership and personal development training

Collaborate with team leaders to enhance member experience and process efficiency

What We Offer

Long-term career growthand advancement opportunities

Flexible hoursand the ability to work remotely

1-on-1 mentorshipand hands‑on training

All-expenses-paid annual tripsto exciting destinations (past trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)

Minimum Qualifications

Excellent communication and time-management skills

18 years of age or older

Must pass a background check

High school diploma required (college education an asset, but not mandatory)

Experience in customer service, sales, or related fields is helpful but not required