Remote Customer Service & Logistics Supervisor

Piper Companies; West Chester (Chester County); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work option

Long-term growth opportunities

Job summary

Piper Companies in West Chester, PA, seeks a Customer Service Supervisor to lead daily CS, logistics, and order fulfillment. You will supervise a cross-functional team across customer service, operations, and warehouse, coordinating with production and procurement to balance inventory with demand.

The role includes managing domestic and international shipping, addressing delays, and improving processes to boost efficiency and customer satisfaction.

Qualifications

• 5+ years of leadership or supervisory experience in customer service, logistics, supply chain, or warehouse operations.
• Experience with order fulfillment, shipping coordination, inventory management, and customer support.
• Ability to work independently, prioritize responsibilities, and lead operational initiatives in a fast-paced environment.
• Experience with ERP or inventory management systems; Sage ERP experience highly preferred.
• Exposure to international shipping and global logistics coordination preferred.
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred.

Responsibilities

• Lead daily customer service, logistics, and order fulfillment operations to ensure timely and accurate delivery of products.
• Supervise and support a team of customer service coordinators, operations personnel, and warehouse staff.
• Coordinate with production, procurement, warehouse, and operations teams to align inventory, supply, and customer demand.
• Manage domestic and international shipping activities, troubleshoot logistics delays, and resolve customer order issues.
• Develop and improve logistics, inventory, and operational processes to enhance efficiency and customer satisfaction.
• Serve as the primary point of contact for customers regarding order status, shipment coordination, and delivery updates.

Skills

Leadership experience

Team leadership

Shipping coordination

Inventory management

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

Sage ERP

Job description

Piper Companies in West Chester, PA, seeks a Customer Service Supervisor to lead daily CS, logistics, and order fulfillment. You will supervise a cross-functional team across customer service, operations, and warehouse, coordinating with production and procurement to balance inventory with demand.

The role includes managing domestic and international shipping, addressing delays, and improving processes to boost efficiency and customer satisfaction.