Customer Service Supervisor - 166669

Piper Companies; West Chester (Chester County); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work option

Long-term growth opportunities

Job summary

Piper Companies in West Chester, PA, seeks a Customer Service Supervisor to lead daily CS, logistics, and order fulfillment. You will supervise a cross-functional team across customer service, operations, and warehouse, coordinating with production and procurement to balance inventory with demand.

The role includes managing domestic and international shipping, addressing delays, and improving processes to boost efficiency and customer satisfaction.

Qualifications

• 5+ years of leadership or supervisory experience in customer service, logistics, supply chain, or warehouse operations.
• Experience with order fulfillment, shipping coordination, inventory management, and customer support.
• Ability to work independently, prioritize responsibilities, and lead operational initiatives in a fast-paced environment.
• Experience with ERP or inventory management systems; Sage ERP experience highly preferred.
• Exposure to international shipping and global logistics coordination preferred.
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred.

Responsibilities

• Lead daily customer service, logistics, and order fulfillment operations to ensure timely and accurate delivery of products.
• Supervise and support a team of customer service coordinators, operations personnel, and warehouse staff.
• Coordinate with production, procurement, warehouse, and operations teams to align inventory, supply, and customer demand.
• Manage domestic and international shipping activities, troubleshoot logistics delays, and resolve customer order issues.
• Develop and improve logistics, inventory, and operational processes to enhance efficiency and customer satisfaction.
• Serve as the primary point of contact for customers regarding order status, shipment coordination, and delivery updates.

Skills

Leadership experience

Team leadership

Shipping coordination

Inventory management

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

Sage ERP

Job description

Piper Companies is currently seeking a Customer Service Supervisor to join a growing operations and distribution organization in the West Chester PA area. The Customer Service Supervisor will oversee customer order fulfillment, logistics coordination, inventory operations, and customer service activities while leading a small cross-functional team in a fast-paced environment. This position offers strong visibility across operations, production, and warehouse teams with excellent long-term growth potential.

Responsibilities of the Customer Service Supervisor:

• Lead daily customer service, logistics, and order fulfillment operations to ensure timely and accurate delivery of products
• Supervise and support a team of customer service coordinators, operations personnel, and warehouse support staff
• Coordinate with production, procurement, warehouse, and operations teams to align inventory, supply, and customer demand
• Manage domestic and international shipping activities, troubleshoot logistics delays, and resolve customer order issues
• Develop and improve logistics, inventory, and operational processes to enhance efficiency and customer satisfaction
• Serve as the primary point of contact for customers regarding order status, shipment coordination, and delivery updates

Qualifications for the Customer Service Supervisor:

• 5+ years of leadership or supervisory experience within customer service, logistics, supply chain, or warehouse operations
• Strong background in order fulfillment, shipping coordination, inventory management, and customer support
• Ability to work independently, prioritize responsibilities, and lead operational initiatives in a fast-paced environment
• Experience with ERP or inventory management systems; Sage ERP experience highly preferred
• Exposure to international shipping and global logistics coordination preferred
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred

Compensation for the Customer Service Supervisor:

• Salary range: $70,000 – $80,000 annually with some flexibility based on experience
• Bonus eligibility up to 10% annual management bonus
• Primarily onsite schedule with potential flexibility for 1 remote day per week
• Comprehensive benefits package and long-term growth opportunities
• Opportunity to join an organization undergoing operational growth and leadership transformation

Keywords:

Customer Service Supervisor, Logistics Supervisor, Supply Chain, Inventory Management, Shipping Coordination, Order Fulfillment, Warehouse Operations, Customer Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination