Remote Customer Service & Compliance Specialist (SAP)

Tremco; Beachwood (OH); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco is seeking a Customer Service Compliance Specialist to deliver high-quality service across the order lifecycle and collaborate with Sales, Contracts Management, and Finance. This remote role supports Mountain and Pacific time zones, requiring strong communication and meticulous documentation.

The ideal candidate holds a Bachelor's degree and 3+ years in a fast-paced office setting, with SAP experience preferred and a focus on accuracy and compliance in order processing.

Qualifications

• Bachelor's degree from four or 5-year college or university.
• Office/Business support background with 3+ years' experience in a high-paced office environment.
• SAP experience preferred.

Responsibilities

• Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
• Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
• Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
• Coordinate with Accounts Payable for vendor onboarding and information verification.
• Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
• Conduct compliance reviews for new project setups to ensure contractual obligations are met.
• Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
• Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
• Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
• Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
• Monitor order fulfillment to ensure timely shipping and billing.
• Process product returns by collecting necessary details and securing proper approvals.
• Verify that discounted orders are supported by an approved Special Price Form.
• Issue credit memos within three business days of receiving necessary approvals.
• Maintain a customer service error rate of no more than 1%, striving for zero.
• Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
• Stay informed and compliant with company policies and operational procedures.
• Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
• Complete special projects and reports with a high degree of accuracy and timeliness.

Skills

SAP experience

Customer service

Basic computer skills

Discounts/percent calculations

Problem solving

Verbal and written communication

Phone skills

Organization

Proactive

Multitasking

Team player

Analytical abilities

Fluent in English

Education

Bachelor's degree

Job description

Tremco is seeking a Customer Service Compliance Specialist to deliver high-quality service across the order lifecycle and collaborate with Sales, Contracts Management, and Finance. This remote role supports Mountain and Pacific time zones, requiring strong communication and meticulous documentation.

The ideal candidate holds a Bachelor's degree and 3+ years in a fast-paced office setting, with SAP experience preferred and a focus on accuracy and compliance in order processing.