Remote Customer Service Analyst II — Call Center Expert

Florida; Kissimmee (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) to assess caller inquiries and resolve requests for service. You will use computer applications and search engines to provide accurate information about driver licenses and motor vehicle rules, working in a team that values open communication.

This telework-eligible call center role requires professionalism under pressure, excellent listening and written

Qualifications

• Preference will be given to candidates with customer service experience.
• Experience resolving customer concerns.
• Proficiency with computer and internet applications to navigate and extract information.
• Typing speed of 30–40 words per minute.
• Strong written and oral communication skills.

Responsibilities

• Assess caller inquiries to resolve requests for service.
• Use computer applications and search engines to provide DMV information.
• Work in a team that values open communication and feedback on improving customer service.

Skills

Customer service experience

Resolve customer concerns

Typing 30-40 wpm

Proficient with computer/internet apps

Written and verbal communication

Knowledge of DMV laws

Job description

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) to assess caller inquiries and resolve requests for service. You will use computer applications and search engines to provide accurate information about driver licenses and motor vehicle rules, working in a team that values open communication.

This telework-eligible call center role requires professionalism under pressure, excellent listening and written