CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76005054

Florida; Kissimmee (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) to assess caller inquiries and resolve requests for service. You will use computer applications and search engines to provide accurate information about driver licenses and motor vehicle rules, working in a team that values open communication.

This telework-eligible call center role requires professionalism under pressure, excellent listening and written

Qualifications

• Preference will be given to candidates with customer service experience.
• Experience resolving customer concerns.
• Proficiency with computer and internet applications to navigate and extract information.
• Typing speed of 30–40 words per minute.
• Strong written and oral communication skills.

Responsibilities

• Assess caller inquiries to resolve requests for service.
• Use computer applications and search engines to provide DMV information.
• Work in a team that values open communication and feedback on improving customer service.

Skills

Customer service experience

Resolve customer concerns

Typing 30-40 wpm

Proficient with computer/internet apps

Written and verbal communication

Knowledge of DMV laws

Job description

Select how often (in days) to receive an alert:

CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76005054

Date: Oct 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884481

Agency: Highway Safety and Motor Vehicle

Working Title: CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76005054

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way toA Safer Floridathrough the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Division of Motorist Services’ Bureau of Customer Service is looking for friendly, customer-focused, and energetic team players for our Customer Service Analyst II positions. Members are responsible for assessing caller inquiries to resolve requests for service. You will apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations. In this position, you will also work as part of a team that values open communication and feedback regarding strategies for improving customer service.

Preferred Qualifications

Preference will be given to candidates with the following:

• Have customer service experience
• Have experience resolving customer concerns
• Be comfortable and proficient in the use of computer and internet applications to efficiently navigate through and enter or extract information
• Proficient in typing 30-40 words per minute
• Value customer service and the importance of responsiveness and follow-through
• Portray a positive, respectful and professional image
• Be able to stay calm and work effectively in stressful situations
• Possess excellent active listening, oral and written communication skills that include the ability to articulate and convey information so that is easily understandable for customers.
• Be able to understand and apply a comprehensive knowledge of Driver License and Motor Vehicle laws, agency policies and procedures, and best practices.

Job Related Requirements

• This is a call center position that requires continuous call taking throughout the day with two 15-minute breaks and an hour lunch.
• Be available for incoming calls/inquiries up to 8 hours each day between the hours of 8:00AM to 5:30PM.
• Be flexible with work schedule to ensure coverage during peak times. Note: Scheduled hours may vary slightly due to business needs.
• This position is eligible for telework in accordance with agency policy. Telework arrangements are subject to operational needs, supervisory approval, and may be modified or terminated at any time. Telework may only be performed from an approved location within the state of Florida. Selected applicants who do not reside in the state of Florida must report on-site until Florida residency is established. Selected applicants must also reside within a reasonable commuting distance to be able to report to the assigned work location during the first 60 days of training and thereafter as required (e.g., internet or power outages, or hardware failures).

Notes

After this advertisement closes, you will be emailed a skill assessment to the email address associated with your People First account. You will be required to complete the skill assessment by the pre-determined deadline. Those meeting the pre-determined scoring criteria will be invited to interview. Please note, the skills test scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take the skills test.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

KISSIMMEE, FL, US, 34744 KISSIMMEE, FL, US, 34741 KISSIMMEE, FL, US, 34746

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.