Remote Customer Experience Agent - Flexible Shifts & Growth

MCI; Kentucky; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Remote Work Environment

Job summary

MCI is a fast-growing tech-enabled business services company in the USA, delivering CX, BPO, and XaaS across a wide range of industries. Our contact centers combine on-site and remote agents to enhance customer journeys, drive scalability and reduce costs.

Join our team as a Remote Call Center Customer Service Representative to deliver outstanding support from home. This role suits empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences.

Qualifications

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Skills

Customer support

Call center experience

Interpersonal skills

Problem solving

Time management

Multitasking / tech-savvy

High-speed internet at home

Education

High School Diploma/GED

Job description

MCI is a fast-growing tech-enabled business services company in the USA, delivering CX, BPO, and XaaS across a wide range of industries. Our contact centers combine on-site and remote agents to enhance customer journeys, drive scalability and reduce costs.

Join our team as a Remote Call Center Customer Service Representative to deliver outstanding support from home. This role suits empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences.