Remote - Customer Service Agent

American Income Life Insurance Company; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote work environment

Structured training and coaching

Weekly compensation

Performance-based earning potential

Job summary

American Income Life Insurance Company is seeking motivated, people-focused individuals to join our expanding virtual team. This entry-level role emphasizes solving problems, helping members navigate programs, and providing a positive experience throughout the process.

No prior industry experience is required as we provide structured training, ongoing coaching, and resources to learn the position and grow into greater responsibilities over time.

Qualifications

• We value attitude, communication, and willingness to learn more than prior industry experience.
• Comfort with taking initiative and managing responsibilities in a remote environment.

Responsibilities

• Connect with members remotely and respond to questions
• Learn about individual needs and priorities through conversation
• Provide clear explanations of available programs and options
• Guide members through applications, documentation, and enrollment
• Follow up to ensure outstanding questions or requests are resolved
• Maintain complete and organized client records
• Stay informed about program updates and internal procedures
• Provide consistent, professional service during every interaction

Skills

Communication skills

Active listening

Remote/work from home

Organizational skills

Job description

We’re looking for motivated, people-focused individuals to become part of our expanding virtual team. This opportunity is well suited for someone who enjoys communicating with others, solving problems, and developing new skills in a professional environment.

Previous industry experience is not required. You’ll receive structured training, ongoing coaching, and the resources needed to learn the position and grow into greater responsibilities over time.

How You’ll Make an Impact

Your primary focus will be helping members navigate the programs and options available to them while providing a positive experience throughout the process.

• Connect with members remotely and respond to questions
• Learn about individual needs and priorities through conversation
• Provide clear explanations of available programs and options
• Guide members through applications, documentation, and enrollment
• Follow up to ensure outstanding questions or requests are resolved
• Maintain complete and organized client records
• Stay informed about program updates and internal procedures
• Provide consistent, professional service during every interaction

What Will Help You Succeed

We value attitude, communication, and willingness to learn more than previous industry experience. You should be comfortable taking initiative and managing your responsibilities in a remote environment.

We’re seeking individuals who are:

• Friendly, professional, and comfortable speaking with people
• Strong listeners with clear verbal and written communication skills
• Organized and capable of managing appointments and follow-ups
• Self-motivated and dependable when working independently
• Comfortable learning new technology, systems, and processes
• Open to feedback, coaching, and continuous improvement
• Motivated by goals and professional advancement
• Able to collaborate with a team while maintaining individual accountability

Experience in customer service, sales, hospitality, or another people-focused role can be beneficial, but no previous industry experience is necessary.

What You’ll Gain

We provide an environment designed to support both immediate learning and long-term professional development.

• Comprehensive training provided
• Ongoing mentorship and coaching
• Fully remote work environment
• Flexible work structure
• Weekly compensation
• Performance-based earning opportunities
• Opportunity to develop recurring residual income
• Company-sponsored travel incentives based on performance
• Leadership and management development opportunities
• Career advancement opportunities as the organization continues to grow

More Than Just Your Next Position

We’re interested in individuals who want the opportunity to develop professionally and build toward something long term. As you gain experience and strengthen your skills, you’ll have opportunities to take on additional responsibilities and pursue leadership roles.