Customer Experience Associate | Work From Home

American Income Life Insurance Company; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Full-time role

Structured training

Weekly pay

Performance bonus

Career development

Job summary

American Income Life Insurance Company is expanding its remote team, seeking motivated individuals who enjoy helping people and delivering a professional experience. In this role you will meet with members via scheduled phone and video appointments, guide them through options, assist with online forms, and maintain organized records from home.

No prior industry experience is required as training and ongoing support are provided, with opportunities for growth and leadership within a collaborative

Qualifications

• No prior industry experience required.
• Experience in customer service helpful but not required.
• Willing to learn and follow training.

Responsibilities

• Meet with members through scheduled phone and video appointments.
• Explain options and guide next steps.
• Assist with online applications and digital forms.
• Maintain accurate member records.
• Coordinate appointment confirmations and follow-up.
• Work remotely and manage responsibilities independently.

Skills

Communication

Customer service

Time management

Organizational skills

Computer literacy

Active listening

Tools

Video conferencing tools

Job description

We’re expanding our remote team and seeking motivated, reliable individuals who enjoy working with people and providing a positive, professional experience.

In this role, you’ll meet with members through scheduled virtual appointments, help them understand the information available to them, answer questions, and guide them through the appropriate next steps. You’ll also assist with digital forms, documentation, and follow-up to help ensure each member receives clear and organized support.

You’ll work within an established system while managing your responsibilities independently from home. No previous industry experience is required, as training and ongoing guidance are provided.

What You’ll Be Doing

Your day-to-day responsibilities may include:

• Meet with members through scheduled phone and video appointments


• Learn about individual needs and provide relevant information


• Explain available options and help members understand next steps


• Answer questions clearly and professionally


• Assist with online applications, forms, and digital documentation


• Coordinate appointment confirmations and follow-up communication


• Maintain accurate and organized member records


• Review information for completeness and accuracy


• Provide consistent support throughout the member experience


• Work with team leaders when additional guidance or assistance is needed


• Participate in ongoing training and team development

Who We’re Looking For

We welcome applicants from a variety of professional backgrounds. Experience in customer service, administration, hospitality, retail, call centers, or other people-focused environments can be helpful, but is not required.

You may be a strong fit if you:

• Communicate confidently and professionally


• Enjoy helping and interacting with people


• Are patient, attentive, and a good listener


• Stay organized and manage your time effectively


• Are dependable and follow through on responsibilities


• Feel comfortable using computers and virtual meeting platforms


• Can follow established procedures and processes


• Work effectively without direct supervision


• Are open to feedback, training, and continued learning


• Are interested in developing professionally and taking on greater responsibility

Training & Development

You won’t be expected to figure everything out on your own. New team members receive structured training and continued support as they become comfortable in the position.

What the opportunity provides:

• 100% remote work-from-home environment


• Consistent full-time opportunity


• Comprehensive training and onboarding


• Individual coaching and ongoing mentorship


• Weekly compensation


• Additional performance-based bonus opportunities


• Continued professional development


• Support from experienced team members


• Opportunities to expand your responsibilities


• Performance-based advancement into leadership


• Collaborative and supportive team environment