Remote Customer Service Advocate: Quick, Courteous Help

CGS Administrators LLC; Tennessee; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

401k retirement with company match

Life Insurance

Paid Time Off

Education Assistance

Job summary

CGS Administrators LLC seeks a Customer Care Specialist to provide prompt, accurate, and courteous responses to customer inquiries across the USA. You will research issues and document outcomes while supporting high service standards.

This full-time, remote role offers CST-based training and standard hours, demanding strong communication and the ability to operate multiple computer systems efficiently.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service abilities and stress tolerance.

Responsibilities

• Respond to inquiries promptly and courteously via phone, email, or web.
• Document inquiries accurately and research to resolve issues.
• Coordinate with other departments to resolve problems.
• Provide feedback to management and help improve processes.
• Maintain knowledge of policies and contribute to quality standards.

Skills

Verbal communication

Written communication

Customer service

Stress tolerance

Multitasking

Education

High School Diploma or equivalent

Tools

Basic computer skills

Office equipment

Job description

CGS Administrators LLC seeks a Customer Care Specialist to provide prompt, accurate, and courteous responses to customer inquiries across the USA. You will research issues and document outcomes while supporting high service standards.

This full-time, remote role offers CST-based training and standard hours, demanding strong communication and the ability to operate multiple computer systems efficiently.