Remote Customer Advocate: Full-Time CX Support

MCI; Edmond (OK); On-site; USD 31,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to join its remote, work-at-home team. You will support customers by phone, email, or chat, and maintain detailed records while meeting quality and productivity goals.

Ideal candidates are 18+, have a high school diploma or GED, fluent English, and excellent verbal and written communication skills. Prior CS experience is helpful but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Verbal & written comms

Problem solving

Active listening

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to join its remote, work-at-home team. You will support customers by phone, email, or chat, and maintain detailed records while meeting quality and productivity goals.

Ideal candidates are 18+, have a high school diploma or GED, fluent English, and excellent verbal and written communication skills. Prior CS experience is helpful but not required.