On-Site Part-Time Customer Service Advocate I

Southcarolinablues; Augusta (GA); Presencial; USD 21.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with 회사 매

Descripción de la vacante

BlueCross BlueShield of South Carolina is seeking a Part-Time Customer Service Advocate I to be on-site in Augusta, GA. The role requires availability for 40 hours per week during a multi-week training period with no time off during training.

After training, shifts run 8:30am–7:15pm within a broad on-site schedule. The position emphasizes responding to inquiries, documenting interactions, and coordinating with internal teams to resolve issues while maintaining accurate records.

Formación

• High school diploma or equivalent required; associate degree preferred.
• Excellent verbal and written communication skills needed.
• Strong customer service background with ability to handle high-stress situations.
• Ability to learn multiple computer systems and operate standard office software.

Responsabilidades

• Respond to customer inquiries via phone, email, web, or walk-ins with accuracy and courtesy.
• Document inquiries and process adjustments; coordinate with other departments to resolve issues.
• Provide feedback to management on customer problems and needs; maintain records of complaints.
• Support process improvements and adhere to productivity, quality, and timeliness standards.

Conocimientos

Verbal communications

Written communications

Customer service

Stress management

Judgment

Multitasking

Educación

High School Diploma

Associate Degree (preferred)

Herramientas

Basic computer skills

Descripción del empleo

BlueCross BlueShield of South Carolina is seeking a Part-Time Customer Service Advocate I to be on-site in Augusta, GA. The role requires availability for 40 hours per week during a multi-week training period with no time off during training.

After training, shifts run 8:30am–7:15pm within a broad on-site schedule. The position emphasizes responding to inquiries, documenting interactions, and coordinating with internal teams to resolve issues while maintaining accurate records.