Remote Customer Service & Admin Assistant

Remote DXB; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Simera is seeking a remote Customer Service / Administrative Support role based in the United States. You will handle inquiries across email, phone, chat, and other channels, while maintaining records and supporting scheduling and document management.

The role requires experience in customer service and administrative tasks, plus proficiency with CRM systems and business software. Strong independence and remote collaboration skills are essential.

Qualifications

• Experience in customer service, administrative support, office administration, virtual assistance, or similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate with remote teams.
• Reliable internet connection and a suitable setup for remote work, plus English proficiency.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Maintain accurate records of interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling.
• Organize and maintain digital files, documents, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes.
• Identify recurring issues and communicate them to the appropriate teams.
• Maintain confidentiality of customer, employee, and company information.

Skills

Customer service experience

Administrative support experience

CRM familiarity

Spreadsheet proficiency

Calendar management

Remote collaboration

Independent work

Reliable internet

English proficiency

Tools

CRM software

Calendar software

Job description

Simera is seeking a remote Customer Service / Administrative Support role based in the United States. You will handle inquiries across email, phone, chat, and other channels, while maintaining records and supporting scheduling and document management.

The role requires experience in customer service and administrative tasks, plus proficiency with CRM systems and business software. Strong independence and remote collaboration skills are essential.