Remote Customer Support Specialist

Simera; San Francisco (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

Simera is seeking a professional, customer-focused Customer Service Representative to join our fully remote team. You will respond to inquiries via email, chat, and phone, provide accurate information, and ensure a positive customer experience.

You will work with internal teams, document interactions, and escalate issues when needed, all while maintaining professionalism and high customer satisfaction. Strong written/verbal English and ability to work independently in a remote setting are

Qualifications

• 1 year of experience in Customer Service or similar.
• Excellent written and verbal English communication.
• Ability to handle multiple tasks and prioritize.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Customer service experience

English communication

Problem solving

Multitasking

Remote work independently

Tools

CRM systems

Job description

Simera is seeking a professional, customer-focused Customer Service Representative to join our fully remote team. You will respond to inquiries via email, chat, and phone, provide accurate information, and ensure a positive customer experience.

You will work with internal teams, document interactions, and escalate issues when needed, all while maintaining professionalism and high customer satisfaction. Strong written/verbal English and ability to work independently in a remote setting are