Customer Service Representative (Remote)

DIRECTV; Meridian, Northern (ID, KY); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Product discounts

Free DIRECTV Premier Package

Free DIRECTV STREAM Premier Package

AT&T mobile discount

Job summary

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to work from home. The role requires handling calls, understanding products and services, and using multiple systems to assist customers.

You will guide purchases, resolve issues, and maintain a high standard of communication in a fast-paced virtual environment. The position offers a fully remote setup, with required home workspace and reliable internet, and includes a base hourly wage plus potential bonus and

Qualifications

• 6 months to 1 year of customer service work experience.
• Familiarity with Windows computers.
• Private, secluded work location at home.
• Reliable LAN/WiFi with speeds of at least 18 Mbps down and 12 Mbps up.

Responsibilities

• Answer customer calls and address inquiries concerning services and products.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Process purchases using operational systems.
• Identify and resolve customer’s technical issues.
• Demonstrate strong verbal and written communication.
• Support customers during working hours (M-F 5:55AM – 8:00PM MST; Sat/Sun 6:55AM – 8:00PM).

Skills

Active listening

Verbal communication

Written communication

Problem solving

Self-motivation

Tools

Windows OS

Job description

When you join DIRECTV, you'll be part of a team that's supporting our customers from the front lines. Whether it's connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level.

This opportunity to showcase your customer experience expertise and represent our company as the voice of our brand is now being offered as a work-from-home opening if within 75 miles of the work center at:

2264 S. Bonito Way
Suite 150
Meridian, ID 83642

We care about your work-life balance, which is why we’re offering this role is fully remote. You will need a quiet, private spot at home where you can focus and take calls without interruptions.

As a Customer Service Representative (CSR) focused on retention, you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this involve?

• Good listening skills and the ability to effectively communicate under pressure
• Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer
• Being self-motivated and comfortable working in a virtual fast-paced environment

What you'll do:

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Additional requirements:

• 6 months to 1 year of customer service work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work

Compensation:

The base wage range for this full-time position is $18.22 - $25.45 per hour + bonus (if applicable) +benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process. Please note that the compensation details listed in the job posting reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits-when you consider all of these together, it represents a pretty impressive total compensation package.

Aside from this competitive wage, the ability to earn a monthly performance bonus. The average payout is $690 for individuals who meet their monthly goals. Meeting goals and performance expectations makes the total compensation offering impressive. Not to mention all of the other amazing rewards that working at DIRECTV offers from health benefits to paid time off, and discounts on products and services just to name a few. Did the discounts on products and services catch your eye?

Here’s a little more information for you:

• FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
• FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
• 25% off AT&T Cell Phone Service

Reasonable Accommodation

• Reasonable accommodations will be made for qualified candidates with disabilities.
• Essential job functions are identified for specific jobs on job requisition forms.

Testing

Applicants will be expected to pass any assessments or tests associated with the position.

Training

• Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care)
• Complete and participate in on-the-job training, as determined by the Company

DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws.