Remote Customer Retention Expert (Pacific Time)

HelpfulRemote; Northern (KY); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Trupanion in the United States is seeking a remote Customer Retention Specialist to handle inbound calls and emails from policyholders looking to cancel.

You will re-educate customers on coverage value, work to resolve objections, and de-escalate emotionally charged conversations with empathy. This full-time role follows Pacific Time hours and is open to US-based candidates outside a list of excluded states, with a hybrid Seattle option.

Qualifications

• 3+ years in customer retention or similar fast-paced call center role.
• 1+ year of general customer service experience.

Responsibilities

• Handle inbound calls and emails from customers who want to cancel their policy.
• Re-educate policyholders on the value of their coverage and benefits.
• Resolve objections while de-escalating emotional conversations with empathy.

Skills

Customer retention

Account management

Call center experience

Tools

CRM software

Multi-platform tools

Job description

Trupanion in the United States is seeking a remote Customer Retention Specialist to handle inbound calls and emails from policyholders looking to cancel.

You will re-educate customers on coverage value, work to resolve objections, and de-escalate emotionally charged conversations with empathy. This full-time role follows Pacific Time hours and is open to US-based candidates outside a list of excluded states, with a hybrid Seattle option.