Remote Pet Claims Specialist — Detail‑Driven & Empathetic

Trupanion Inc.; Germany (OH); On-site; USD 46,425 - 81,244; Full time

Benefits offered by this job

25 holiday leave days

Five-week sabbatical after five years

Medical Insurance for pets

Lifestyle Spending Account

Employee Assistance Program

Job summary

Trupanion Inc. is looking for a Claims Specialist to assess pet insurance claims based on veterinary medical knowledge and policy expertise. The role requires excellent analytical skills and strong communication abilities to deliver timely claim decisions while ensuring a positive experience for pet owners and veterinary partners.

This full-time position offers flexibility and requires a dedicated individual who can work independently in a remote setting while contributing to a collaborative team culture. Benefits include 25 holiday days and medical insurance for pets.

Qualifications

• 2+ years of experience in a customer-facing veterinary or related environment.
• Strong understanding of veterinary medical terminology.
• Experience working directly with clients or pet owners in a veterinary setting.

Responsibilities

• Review veterinary medical records to evaluate claim eligibility.
• Apply policy language and claims guidelines consistently.
• Conduct secondary claim reviews and communicate outcomes professionally.

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication skills

Customer focus

Adaptability

Education

Professional working proficiency in English

Professional fluency in German or French

Tools

Microsoft Office applications

Job description

Trupanion Inc. is looking for a Claims Specialist to assess pet insurance claims based on veterinary medical knowledge and policy expertise. The role requires excellent analytical skills and strong communication abilities to deliver timely claim decisions while ensuring a positive experience for pet owners and veterinary partners.

This full-time position offers flexibility and requires a dedicated individual who can work independently in a remote setting while contributing to a collaborative team culture. Benefits include 25 holiday days and medical insurance for pets.