Remote Customer Resolution Specialist

Homeworks-Energy,-Inc; United States; Remote; USD 49,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid training

401k match

PTO with accrual

Employee Assistance Program

Remote work environment

Job summary

Homeworks Energy is seeking a Customer Resolution Specialist to manage high-priority escalations with strong communication and problem-solving skills. The role is 100% remote, full-time and hourly, with overtime eligibility and a pay rate of $25 per hour.

You will be the primary contact for escalated issues, analyze complaints, coordinate with field teams, and document actions in Salesforce. Requires 3+ years in a high-volume call center and English proficiency.

Qualifications

• Requires a high school diploma or equivalent.
• 3+ years of experience in a high-volume call center dealing with complex escalations.
• Familiarity with CRM software (Salesforce).
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication, as well as interpersonal skills.

Responsibilities

• Be the primary point of contact for escalated customer issues.
• Analyze complaints and determine the best course of action to resolve them.
• Collaborate with internal teams to investigate root causes and address issues.
• Track, document, and communicate status of escalation cases in a CRM system.
• Provide feedback for service and process improvements.

Skills

Communication

Problem solving

De-escalation

Teamwork

Attention to detail

English proficiency

Education

High school diploma

Tools

Salesforce

Job description

Homeworks Energy is seeking a Customer Resolution Specialist to manage high-priority escalations with strong communication and problem-solving skills. The role is 100% remote, full-time and hourly, with overtime eligibility and a pay rate of $25 per hour.

You will be the primary contact for escalated issues, analyze complaints, coordinate with field teams, and document actions in Salesforce. Requires 3+ years in a high-volume call center and English proficiency.