Remote Customer Reliability Engineer — Industrial AI

Phaidra; United States; Remote; USD 88,000 - 140,000; Full time

Benefits offered by this job

Equity included

Medical, dental, and vision insurance

Unlimited PTO

Remote-first company

MacBook provided

Job summary

Phaidra is hiring a Customer Reliability Engineer to own post-implementation support for a portfolio of accounts. You’ll monitor Prism Insights, diagnose facility issues, and collaborate with product and sales teams to drive adoption and value.

Based in the United States or Canada, you’ll work remotely with a distributed team and may travel for training as needed. We value Agency, Velocity, Craft, and Truth in our culture.

Qualifications

• Knowledge of facility cooling and control strategies.
• Familiarity with data center operations and controls.
• Ability to read/modify Python scripts with a software team.

Responsibilities

• Own post-implementation support for named accounts.
• Monitor Prism Insights; triage and diagnose facility issues.
• Collaborate with TPMs, SEs, Data Scientists and AE teams.
• Provide quarterly account findings and value surface.
• Translate customer needs into product requirements.

Skills

Chiller plant fundamentals

Electrical power distribution

Thermodynamics for cooling

BACnet & Modbus protocols

Data center cooling methods

Air-side & direct expansion cooling

Python scripting

Customer-facing communication

Problem-solving mindset

translate customer needs into specs

Education

Bachelor’s or related technical field

Tools

Python

Job description

Phaidra is hiring a Customer Reliability Engineer to own post-implementation support for a portfolio of accounts. You’ll monitor Prism Insights, diagnose facility issues, and collaborate with product and sales teams to drive adoption and value.

Based in the United States or Canada, you’ll work remotely with a distributed team and may travel for training as needed. We value Agency, Velocity, Craft, and Truth in our culture.