Customer Support Specialist — Growth & Benefits

Cellular Sales, Inc.; League City (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Sick days

Short-term disability

Long-term disability

Flexible savings accounts

Paid holidays

Life insurance

Job summary

Cellular Sales is seeking a Consumer Support Representative to provide ongoing support to our sales force, conduct research, prepare reports and handle information requests. You will collaborate with Sales Consultants, customers, and leadership while adapting to changing priorities in a fast-paced setting.

The company emphasizes a family atmosphere, competitive compensation package, clear career path, and comprehensive training and development opportunities.

Qualifications

• High School diploma or equivalent required.
• Proficiency in Excel highly preferred.

Responsibilities

• Accept, resolve and/or escape customer calls and/or manage the documentation and follow up processes.
• Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
• Coordinate and supply necessary documentation within online reporting trackers as needed.
• Utilize internal systems to access and research customer accounts and history.
• Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
• Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
• Determine credits or charges for services rendered and collect payments or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• May review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Skills

Accountability

Customer Focus

Oral Communication

Problem Solving

Teamwork

Written Communication

Education

High School diploma

Tools

Excel

Job description

Cellular Sales is seeking a Consumer Support Representative to provide ongoing support to our sales force, conduct research, prepare reports and handle information requests. You will collaborate with Sales Consultants, customers, and leadership while adapting to changing priorities in a fast-paced setting.

The company emphasizes a family atmosphere, competitive compensation package, clear career path, and comprehensive training and development opportunities.