Remote Customer Records Liaison Clerk

Serco; Millington (TN); Hybrid; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Tuition reimbursement

Paid time off

Job summary

Serco Inc. is seeking a General Clerk III to act as liaison between the PBGC participant base and our government customer. You will prepare and upload documents, handle records, and travel to plan sites as needed. Strong customer service and call handling is required.

The role requires a High School Diploma or GED, PBGC contract experience, CSRII or CSRI level, and the ability to obtain a Public Trust clearance. Telework environment must be private and secure.

Qualifications

• Must have PBGC contract experience.
• Must be a CSRI or CSRII at minimum and handle incoming calls.
• Must be able to travel up to 10% and lift 25 lbs.
• Must provide a private, secure teleworking environment.
• Ability to obtain/maintain Public Trust clearance.

Responsibilities

• Act as liaison between government customer and participants; resolve issues.
• Prepare and upload documents into PBGC systems.
• Occasionally travel to plan sites or PBGC headquarters for records handling.
• Provide excellent customer service and follow call center scripts.
• Keep accurate records of conversations and meet targets.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Serco Inc. is seeking a General Clerk III to act as liaison between the PBGC participant base and our government customer. You will prepare and upload documents, handle records, and travel to plan sites as needed. Strong customer service and call handling is required.

The role requires a High School Diploma or GED, PBGC contract experience, CSRII or CSRI level, and the ability to obtain a Public Trust clearance. Telework environment must be private and secure.