Remote Customer Operations Specialist II

Aldridge Pite, LLP; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Life and Disability Insurance

Medical/Dental/Vision

401K Plan

Flexible scheduling

Generous PTO

Remote equipment provided

Employee Assistance Plan

Wellness programs

Training opportunities

Job summary

Aldridge Pite, LLP is a multi-state law firm embracing technology to streamline client workflows and service delivery. The Customer Service Representative supports inquiries, manages client system access, and provides foreclosure information, operating primarily in a remote environment with 11:30 AM–8:00 PM EST coverage.

The role emphasizes communication, responsiveness, and professional client interactions.

Qualifications

• Associated degree required; bachelor’s degree preferred.
• Law firm or call center experience preferred.
• Excellent ability to communicate with all clients.
• Proficient with computers and common software applications.
• Knowledge of customer service principles and practices.
• Professional presentation and a positive attitude.
• Ability to demonstrate urgency when required.

Responsibilities

• Answer telephone, screen and direct calls.
• Provide foreclosure related information to callers.
• Review and respond to client requests in a professional and timely manner.
• Reply or forward general customer service emails.
• Create/Delete/Reset client system logins.
• Extensive communication with clients and borrowers by phone.

Skills

Customer service

Communication skills

Microsoft Office

Organizational skills

Team player

Multi-tasking

Attention to detail

Problem solving

Education

Associated degree

Bachelor's degree preferred

Tools

Word

Excel

Outlook

Internet

Job description

Aldridge Pite, LLP is a multi-state law firm embracing technology to streamline client workflows and service delivery. The Customer Service Representative supports inquiries, manages client system access, and provides foreclosure information, operating primarily in a remote environment with 11:30 AM–8:00 PM EST coverage.

The role emphasizes communication, responsiveness, and professional client interactions.