Customer Onboarding Specialist, Launch & Enablement

ALLYDVM INC.; Idaho; Híbrido; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Resumo da oferta

ALLYDVM INC. is seeking an onboarding-oriented professional to support Cencora’s veterinary and livestock production solutions via MWI Animal Health. The role focuses on coordinating kickoff, data collection, and system configuration to ensure successful customer onboarding.

Ideal candidates have 1–2 years in onboarding or related fields, with a bachelor's degree in business or a related area. This is a full-time on-site position in Idaho with comprehensive benefits.

Qualificações

• Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.
• 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

Responsabilidades

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Conhecimentos

Customer onboarding

Customer operations

Order management

Implementation coordination

Formação académica

Bachelor's degree in business/related field

Descrição da oferta de emprego

ALLYDVM INC. is seeking an onboarding-oriented professional to support Cencora’s veterinary and livestock production solutions via MWI Animal Health. The role focuses on coordinating kickoff, data collection, and system configuration to ensure successful customer onboarding.

Ideal candidates have 1–2 years in onboarding or related fields, with a bachelor's degree in business or a related area. This is a full-time on-site position in Idaho with comprehensive benefits.