Remote Customer Onboarding Specialist

1Valet; United States; Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Employer-paid benefits

Stock options

Holiday shutdown in December

Professional growth support

Flexible work from home

Zusammenfassung

1Valet is seeking a Customer Success Specialist (Onboarding) to guide new customers through the onboarding journey, configure the platform to meet goals, and ensure early value is achieved.

As the primary onboarding contact, you will train customers, answer questions, and monitor progress using CRM tools, collaborating with Sales, Product, and Support to optimize the customer experience.

Qualifikationen

• 3+ years in a Customer Success or Account Management role.
• Experience in property management or software company in related field (proptech, access control or security).
• Familiarity with Google Suite and CX/CRM software.

Aufgaben

• Guide new customers through onboarding from kickoff to adoption.
• Conduct onboarding calls, product walkthroughs, and training sessions.
• Help customers configure the platform based on goals and use cases.
• Act as primary onboarding contact for questions and support.
• Track onboarding progress in CRM/customer success tools.
• Identify onboarding risks and address proactively.
• Collect customer feedback for Product and CS leadership.
• Collaborate with Sales for smooth handoffs and expectations.
• Create or maintain onboarding docs and training resources.
• Manage a book of pre-existing 1VALET clients for upsell/renewals.
• Build relationships with customer accounts and communicate openly.
• Align onboarding with marketing and product feature updates.

Kenntnisse

Communication

Simplify software

Customer problem solving

PM & org

SaaS familiarity

CRM tools

Ausbildung

Diploma/other relevant study

Tools

CRM software

Google Workspace

Jobbeschreibung

1Valet is seeking a Customer Success Specialist (Onboarding) to guide new customers through the onboarding journey, configure the platform to meet goals, and ensure early value is achieved.

As the primary onboarding contact, you will train customers, answer questions, and monitor progress using CRM tools, collaborating with Sales, Product, and Support to optimize the customer experience.