Remote Customer Onboarding & Growth Specialist

Dollar Tree, Inc.; Saint George (UT); Remote; USD 63,000 - 88,000; Full time

Benefits offered by this job

401(k) matching

Flexible remote options

Job summary

Dollar Tree, Inc. is seeking a mid-level Customer Support Specialist based in Utah. You’ll own onboarding, manage objections, and help move prospects through the funnel from first touch to closed-won, while aligning with demand gen goals.

You’ll collaborate with Freshdesk specialists, translate technical jargon into plain English, and ensure a smooth post-sale experience that turns clients into references. Flexible remote options are available.

Qualifications

• 3+ years building trust in customer-facing roles.
• Experience with customer onboarding and post-sale follow-up.
• Ability to translate jargon into plain English.

Responsibilities

• Field objections on price and handle blockers like a mid-level pro.
• Collaborate with Freshdesk specialists to align with demand-gen goals.
• Own the funnel from first click to closed-won, end-to-end.
• Lead post-sale check-ins to foster client references.
• Attend demos and refine the script after each loss.
• Run experiments on sales messaging to improve conversions.
• Qualify opportunities so the team pursues real money.

Skills

Written communication

Multitasking

Plain English

Stakeholder collaboration

Tools

Freshdesk

Job description

Dollar Tree, Inc. is seeking a mid-level Customer Support Specialist based in Utah. You’ll own onboarding, manage objections, and help move prospects through the funnel from first touch to closed-won, while aligning with demand gen goals.

You’ll collaborate with Freshdesk specialists, translate technical jargon into plain English, and ensure a smooth post-sale experience that turns clients into references. Flexible remote options are available.