Customer Support Specialist

Dollar Tree; Saint George (UT); Remote; USD 63,000 - 88,000; Full time

Benefits offered by this job

401(k) matching

Flexible remote options

Job summary

Dollar Tree, Inc. is seeking a mid-level Customer Support Specialist based in Utah. You’ll own onboarding, manage objections, and help move prospects through the funnel from first touch to closed-won, while aligning with demand gen goals.

You’ll collaborate with Freshdesk specialists, translate technical jargon into plain English, and ensure a smooth post-sale experience that turns clients into references. Flexible remote options are available.

Qualifications

• 3+ years building trust in customer-facing roles.
• Experience with customer onboarding and post-sale follow-up.
• Ability to translate jargon into plain English.

Responsibilities

• Field objections on price and handle blockers like a mid-level pro.
• Collaborate with Freshdesk specialists to align with demand-gen goals.
• Own the funnel from first click to closed-won, end-to-end.
• Lead post-sale check-ins to foster client references.
• Attend demos and refine the script after each loss.
• Run experiments on sales messaging to improve conversions.
• Qualify opportunities so the team pursues real money.

Skills

Written communication

Multitasking

Plain English

Stakeholder collaboration

Tools

Freshdesk

Job description

Revenue targets at Dollar Tree are public, ambitious, and yours to own the moment you take this mid-level Customer Support Specialist role. Take stock: $63,000 - $88,000, internship, 3 years of Freshdesk, and a mid-level title that grows teeth as you prove yourself.

Key Responsibilities

• Field objections on price the way a mid-level pro does it
• Partner with Freshdesk specialists to align content with demand-generation goals
• Own the funnel from first click to closed-won, top to bottom
• Own the post-sale check-in that turns clients into references
• Sit in on demos and tighten the script after every loss
• Run experiments on sales marketing messaging and keep only what converts
• Qualify hard, so the mid-level team only chases real money

What You’ll Bring

• Written communication clear enough to survive a forwarded email chain
• Familiarity with Dollar Tree-scale workflows, or the appetite to reach them
• The reliability that lets a manager stop checking in
• 3+ years building trust the slow, unglamorous way
• A communication style that translates jargon back into plain English
• Strong multitasking ability without sacrificing quality

At the heart of Dollar Tree is a wildly-collaborative belief that great sales marketing software should feel effortless. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

In return for your Customer Onboarding expertise, you'll earn $63,000 - $88,000 along with 401(k) matching and flexible remote options.

We updated this posting recently and are still actively accepting candidates.