Remote Customer Insights Intern | Satisfaction Analytics

Greystar; Florida; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid sick time

Job summary

Greystar is offering a Customer Insights & Satisfaction Intern role as part of its 10-week Summer Internship Program. You will gain hands-on exposure to resident feedback, work with the Customer Insights team on reporting and process improvement, and engage with cross-functional partners across Greystar.

You’ll participate in training, triage resident concerns, and present a capstone project. The program spans June–August with compensation of $25/hour and flexible remote options with hybrid

Qualifications

• Graduating between December 2028 and May 2029
• Preferred major: Marketing, Communications, Business, Project Management, or related fields
• Curiosity and a desire to learn
• Quantitative background that demonstrates analytical and problem-solving abilities
• Strong written and verbal communication skills
• High standard of accuracy, attention to detail, and adherence to deadlines

Responsibilities

• Support projects and daily activities alongside the Customer Insights team and cross-functional partners
• Complete training programs to deepen your understanding of Greystar's customer experience and marketing operations
• Assist with triaging and categorizing resident concerns, helping ensure issues are flagged, assigned, and tracked through resolution
• Conduct research on customer satisfaction and resident experience trends, presenting findings in a capstone project
• Assist senior team members with reporting and analysis for data-driven customer insights initiatives
• Contribute to special projects, working with other Greystar teams to meet shared goals
• Create process documentation to support team efficiency and knowledge-sharing

Skills

Quantitative

Excel

Word

PowerPoint

Communication skills

Analytical thinking

Education

Pursuing bachelor’s degree

Tools

Microsoft Office

Job description

Greystar is offering a Customer Insights & Satisfaction Intern role as part of its 10-week Summer Internship Program. You will gain hands-on exposure to resident feedback, work with the Customer Insights team on reporting and process improvement, and engage with cross-functional partners across Greystar.

You’ll participate in training, triage resident concerns, and present a capstone project. The program spans June–August with compensation of $25/hour and flexible remote options with hybrid