Customer Insights & Experience Intern

Greystar; South Carolina; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid sick time

Union/Prevailing Wage considerations

Job summary

The role leads with mentorship, cross‑department exposure, and opportunities to present findings in a capstone project.

Qualifications

• Graduating between December 2028 and May 2029.
• Preferred major: Marketing, Communications, Business, Project Management, or related fields.
• Curiosity and a desire to learn.
• Quantitative background that demonstrates analytical and problem‑solving abilities.
• Working knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.
• Strong written and verbal communication skills, and capability to articulate complex topics.
• High standard of accuracy, attention to detail, and adherence to deadlines.

Responsibilities

• Support projects and daily activities alongside the Customer Insights team and cross‑functional partners.
• Complete training programs to deepen understanding of Greystar's customer experience and marketing operations.
• Assist with triaging and categorizing resident concerns, helping ensure issues are flagged, assigned, and tracked through resolution.
• Conduct research on customer satisfaction and resident experience trends, presenting findings in a capstone project.
• Assist senior team members with reporting and analysis for data‑driven customer insights initiatives.
• Contribute to special projects, working with other Greystar teams to meet shared goals.
• Create process documentation to support team efficiency and knowledge‑sharing.

Skills

Quantitative skills

Strong communication

Education

Pursuing degree in Marketing/Communications/Business/Project Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The role leads with mentorship, cross‑department exposure, and opportunities to present findings in a capstone project.