Remote Customer Implementation Engineer - Data-Driven

Ltg; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Watershed is seeking a technically strong implementation engineer for the Technical Watershed product team. You will build client connections, configure Watershed, and drive data-driven success for customers.

You will implement data pipelines, REST APIs, and automation workflows, collaborate with product and engineering, and train clients while maintaining excellent communications across US/UK time zones. This role is fully remote.

Qualifications

• 3+ years of hands-on programming experience, including Python, REST APIs, data wrangling, and automation tools.
• 3+ years in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
• Demonstrated ability to build and maintain data pipelines and system integrations.
• Ability to understand client challenges and translate them into actionable technical solutions.
• Experience with learning data, xAPI, SCORM, and JSON are a plus.
• Excellent communication, documentation, problem-solving, and analytical skills.
• A strong sense of ownership, responsibility, and initiative.
• Flexibility to balance multiple assignments in a fast-paced environment.
• The ability to work independently, yet function as an integral part of a team.
• Proficiency in SQL and MySQL database.
• Experience with Python and Java development.
• Familiarity with Jenkins and CI/CD automation.

Responsibilities

• Client Implementation: Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
• Data Pipelines & Integrations: Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
• Reporting & Analysis: Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
• Consulting & Best Practices: Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
• Technical Support & Troubleshooting: Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
• Automation and Deployment: Automate repetitive technical workflows to improve efficiency for both clients and the team. Develop automation and deployment workflows using CI/CD tools, i.e Jenkins.
• Core Product Contributions: Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
• Client Relationships: Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
• Training: Train clients on how to use Watershed effectively.

Skills

Python

REST APIs

Data wrangling

CI/CD tooling

SQL

MySQL

Java development

Client-facing experience

Tools

Jenkins

Job description

Watershed is seeking a technically strong implementation engineer for the Technical Watershed product team. You will build client connections, configure Watershed, and drive data-driven success for customers.

You will implement data pipelines, REST APIs, and automation workflows, collaborate with product and engineering, and train clients while maintaining excellent communications across US/UK time zones. This role is fully remote.