Remote Customer Implementation Engineer (Data & APIs)

Open LMS; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Watershed, a Learning Analytics Platform, seeks a technically strong Customer Implementation Engineer to join its Technical Watershed product team, handling customer-facing support and services responsibilities. This role uses data and code to drive customer success with data-driven Watershed solutions, bridging the gap between clients' data challenges and Watershed's platform capabilities.

Fully remote role based in the US or UK, with majority US business hours and occasional international

Qualifications

• 3+ years of hands-on programming experience (Python, REST APIs, data wrangling, software automation).
• 3+ years in a client-facing role implementing SaaS software, data science, analytics or reporting tools.
• Proficiency in SQL/MySQL.

Responsibilities

• Build connections between Watershed and client systems and configure Watershed to meet client goals.
• Develop data pipelines, API integrations, and scripts to manage data connections.
• Analyze complex data sets with Watershed's reporting platform and build dashboards.
• Consult with clients on goals, share best practices, and help build learning data ecosystems.
• Provide technical support and collaborate with the technology team on product changes.
• Automate workflows and develop deployment processes using CI/CD tools such as Jenkins.
• Contribute updates to Watershed's core product when appropriate.
• Represent Watershed publicly, build relationships with clients and partners, identify expansion opportunities.
• Train clients on effective use of Watershed.

Skills

Python

REST APIs

Data wrangling

Software automation

SQL/MySQL

SaaS implementations

Client-facing

CI/CD (Jenkins)

Tools

Jenkins

Job description

Watershed, a Learning Analytics Platform, seeks a technically strong Customer Implementation Engineer to join its Technical Watershed product team, handling customer-facing support and services responsibilities. This role uses data and code to drive customer success with data-driven Watershed solutions, bridging the gap between clients' data challenges and Watershed's platform capabilities.

Fully remote role based in the US or UK, with majority US business hours and occasional international