Remote Customer Experience Strategist - Data-Driven Service

Bureau of the Fiscal Service; Birmingham (AL); Remote; USD 126,000 - 187,000; Full time

Job summary

The Bureau of the Fiscal Service in Birmingham, Alabama is seeking a Customer Experience Strategist to enhance the customer experience of programs and services managed by the Bureau and its agents.

Responsibilities include serving as a technical advisor on customer experience, leading improvements, and conducting broad, data-driven studies to optimize service delivery. Telework eligibility is available.

Qualifications

• There are no educational requirements for this position.

Responsibilities

• Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery.
• Design and undertake complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance.
• Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers.
• Develop metrics, measure results, and integrate new methodologies into existing systems.

Job description

The Bureau of the Fiscal Service in Birmingham, Alabama is seeking a Customer Experience Strategist to enhance the customer experience of programs and services managed by the Bureau and its agents.

Responsibilities include serving as a technical advisor on customer experience, leading improvements, and conducting broad, data-driven studies to optimize service delivery. Telework eligibility is available.