Customer Experience Strategist

Bureau of the Fiscal Service; Birmingham (AL); Remote; USD 126,000 - 187,000; Full time

Job summary

The Bureau of the Fiscal Service in Birmingham, Alabama is seeking a Customer Experience Strategist to enhance the customer experience of programs and services managed by the Bureau and its agents.

Responsibilities include serving as a technical advisor on customer experience, leading improvements, and conducting broad, data-driven studies to optimize service delivery. Telework eligibility is available.

Qualifications

• There are no educational requirements for this position.

Responsibilities

• Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery.
• Design and undertake complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance.
• Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers.
• Develop metrics, measure results, and integrate new methodologies into existing systems.

Job description

• Hiring Agency: Bureau of the Fiscal Service

This position is located at Bureau of the Fiscal Service, Debt Servicing and Financial and Servicing Solutions Branch. As a Customer Experience Strategist, you will be responsible for increasing the internal and/or external customer experience of the programs and services developed and maintained by the Bureau of the Fiscal Service and its agents.

Key Responsibilities

As a Customer Experience Strategist, you will: Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery. Design and undertake complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance.

Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers. Develop metrics, measure results, and integrate new methodologies into existing systems.

Requirements & Education

There are no educational requirements for this position.

Which agency is hiring for this position?

This position is with Bureau of the Fiscal Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $125776 – $187093/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-04.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov