Remote Team Success Specialist - CX & Process Improvement

Advisor Group Inc.; Birmingham (AL); Remoto; USD 65.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Resumo da vaga

Osaic is seeking a Team Success Specialist for Highland Capital Brokerage in the Birmingham/REMOTE area. The role focuses on improving customer experience and streamlining operations across departments, with responsibilities spanning process optimization, training, and cross-functional collaboration.

Ideal candidates have 3–5 years in customer support or related fields, strong communication, and the ability to navigate changing priorities while maintaining high service levels.

Qualificações

• 3–5 years of customer support experience or related operations experience.
• Strong written and verbal communication skills.
• Ability to adapt to frequent, unexpected changes while maintaining poise.
• Excellent organizational skills and attention to detail.

Responsabilidades

• Partner with management and team members to review and revise processes.
• Identify ways to improve customer experience and contribute to CX strategy.
• Coach teams to drive advisor satisfaction, service quality, and productivity.
• Act as a key contact to leaders and represent process and service details.

Conhecimentos

Customer support

Process improvement

Cross-functional collaboration

Project management

Communication skills

Formação

Bachelor's degree

Ferramentas

Salesforce

Paperclip

Highland Brokerage

Agency Integrator

Descrição da vaga

Osaic is seeking a Team Success Specialist for Highland Capital Brokerage in the Birmingham/REMOTE area. The role focuses on improving customer experience and streamlining operations across departments, with responsibilities spanning process optimization, training, and cross-functional collaboration.

Ideal candidates have 3–5 years in customer support or related fields, strong communication, and the ability to navigate changing priorities while maintaining high service levels.