Remote Government Customer Experience Strategist

Office of the Chief Information Officer; Denver (CO); Remote; USD 106,000 - 158,000; Full time

Job summary

Office of the Chief Information Officer within the Department of Housing and Urban Development seeks a Customer Experience Strategist to improve knowledge management governance, metrics, and service delivery across HUD programs and channels.

You will translate data into actionable recommendations, present findings to leadership, and help develop CX best practices. The role supports telework and contributes to improving customer experiences in a federal agency context.

Responsibilities

• Develop and refine knowledge management governance standards, procedures, and performance measurement methods for contact center operations across programs and channels.
• Improve workflows across voice, email, chat, messaging, and in-person channels.

Job description

Office of the Chief Information Officer within the Department of Housing and Urban Development seeks a Customer Experience Strategist to improve knowledge management governance, metrics, and service delivery across HUD programs and channels.

You will translate data into actionable recommendations, present findings to leadership, and help develop CX best practices. The role supports telework and contributes to improving customer experiences in a federal agency context.