Remote Customer Experience Strategist

Lumicera; Oklahoma City (OK); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

Flexible Spending Account

Education assistance

Professional memberships

Referral bonus

Job summary

Lumicera Health Services seeks a Customer Experience Strategist to join our team. You will envision, design, and prototype positive customer interactions, building journey maps and leading ideation sessions to improve the CX across product and service lines.

Collaborate with business leaders, document insights, and drive long-term product roadmaps. This role champions the voice of the customer and uses design thinking and agile methods to deliver measurable improvements.

Qualifications

• Bachelor’s degree in business or technology or equivalent work experience.
• CX/UX-related certification preferred.
• 5-8 years of professional experience with customer experience related work.
• Experience researching trends and experiences.
• Experience interviewing stakeholders and documenting results.
• Knowledge of driving product ideas from concept to prototype.
• Experience leading VoC efforts at an enterprise level.
• Healthcare industry practices, HIPAA, and data privacy preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Research, identify, and prioritize emerging experience trends.
• Collaborate with business leaders on pre-project vision/value statements.
• Assist in creating future vision and gaining investment for short-term successes.
• Assist in creating long-term product strategies and roadmaps owned by other units.
• Utilize ideation techniques to generate design ideas.
• Document experience artifacts including customer journey maps.
• Research and document customer interactions and implement improvements.
• Research competitors/partners and document findings.
• Apply design thinking to the overall customer experience.
• Demonstrate expertise in agile EBM with goal setting and measures.
• Represent the voice of the customer (VoC) for a portfolio of products.
• Conduct experience tests to validate new features.
• Facilitate and lead events to spread innovation and design thinking.
• Adapt and add standardized events to ideation offerings.
• Engage stakeholders regularly to keep work aligned with business needs.
• Other duties as assigned

Skills

Customer Experience Strategy

Voice of Customer (VoC)

Design Thinking

Agile / EBM

Stakeholder Interviewing

Roadmap Development

Trend Research

Healthcare Knowledge

Education

Bachelor's degree in business or technology

Job description

Lumicera Health Services seeks a Customer Experience Strategist to join our team. You will envision, design, and prototype positive customer interactions, building journey maps and leading ideation sessions to improve the CX across product and service lines.

Collaborate with business leaders, document insights, and drive long-term product roadmaps. This role champions the voice of the customer and uses design thinking and agile methods to deliver measurable improvements.