Remote Customer Experience Strategist

Lumicera; Trenton (NJ); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

FSAs

Education assistance

Professional membership assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Customer Experience Strategist to envision, design, and prototype positive customer interactions. You will lead journey maps, ideation sessions, and stakeholder engagement to enhance customer experience across products and services.

The role requires 5–8 years in CX, a strong background in research and prototyping, and experience driving Vision and roadmaps with business leaders.

Qualifications

• Bachelor’s degree in business or tech field or equivalent work experience.
• 5–8 years in customer experience related work.
• Experience researching trends and documenting results.
• Experience interviewing stakeholders and documenting results.
• Experience leading VoC efforts at an enterprise level.
• Healthcare knowledge: HIPAA and data privacy preferred.
• Ability to align work with business needs and compliance objectives.

Responsibilities

• Research, identify, and prioritize emerging experience trends.
• Collaborate with business leaders on vision or value statements.
• Assist in creating long-term product strategies and roadmaps.
• Assist in creating future vision and gaining investment in short-term successes.
• Utilize design thinking to generate design ideas.
• Document and produce experience artifacts including journey maps.
• Research customer interactions and implement improvements.
• Research competitors/partners and document findings.
• Represent and champion the voice of the customer (VoC) for products.
• Conduct experience tests to validate new features.
• Facilitate and lead ideation events across the company.
• Engage stakeholders to stay aligned with business needs.
• Other duties as assigned.

Skills

Bachelor's degree or equivalent

CX/UX research

Stakeholder interviewing

VoC program leadership

Design thinking

Prototyping

Vision and roadmap

Cross-functional collaboration

Agile EBM

Education

CX Certification (CXPA / NN/g / Forrester / Medallia)

Job description

Lumicera Health Services is seeking a Customer Experience Strategist to envision, design, and prototype positive customer interactions. You will lead journey maps, ideation sessions, and stakeholder engagement to enhance customer experience across products and services.

The role requires 5–8 years in CX, a strong background in research and prototyping, and experience driving Vision and roadmaps with business leaders.