Remote Customer Experience Architect

Lumicera; Lansing (MI); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and pro.会员

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking a Customer Experience Strategist to join our team. The role will help envision, design, and prototype positive customer interactions, leading journey maps, ideation, and facilitated events to enhance the customer experience.

You will identify key stakeholders and lead visionary prototyping activities within the CX/DX portfolio. The position participates in strategic planning and drives implementation efforts for the CX/DX department, ensuring alignment with

Qualifications

• Bachelor’s degree in a business or technology related area or equivalent work experience.
• 5-8 years of professional experience in customer experience related work.
• Experience researching trends and experiences.
• Experience interviewing stakeholders and documenting results.

Responsibilities

• Research, identify, and prioritize emerging experience trends.
• Collaborate with business leaders on vision or value statements.
• Assist in creating long-term product strategies and roadmaps.
• Utilize ideation techniques to generate design ideas.
• Document experience artifacts including customer journey maps.
• Research and document customer interactions and implement improvements.
• Research competitors/partners and document findings.
• Apply design thinking to the overall customer experience.
• Demonstrate expertise in agile EBM methodology with goals and measures.
• Represent the voice of the customer (VoC) for a portfolio of products.
• Conduct experience tests for meaningful feature implementation.
• Facilitate events to spread innovation and design thinking.
• Engage stakeholders to stay aligned with business needs.

Skills

Customer experience strategy

Stakeholder interviewing

VoC leadership

Agile / design thinking

Education

Bachelor’s degree in business or technology related area or equivalent work experience

Job description

Lumicera Health Services is seeking a Customer Experience Strategist to join our team. The role will help envision, design, and prototype positive customer interactions, leading journey maps, ideation, and facilitated events to enhance the customer experience.

You will identify key stakeholders and lead visionary prototyping activities within the CX/DX portfolio. The position participates in strategic planning and drives implementation efforts for the CX/DX department, ensuring alignment with