Direct to Consumer Specialist (Full-time Temp)

Red Wing Shoe Company; United States; Remote; USD 27,000 - 39,000; Full time

Job summary

Red Wing Shoe Company is seeking a Direct to Consumer Specialist for a 12-week, full-time temporary role. The position starts onsite in Red Wing, MN, with remote work after two weeks of training and streamlined order processing.

You will deliver exceptional customer service to both consumers and retail partners and escalate complex issues as needed. Candidates should have an AA degree or equivalent, strong communication skills, and experience with Salesforce and Microsoft Office.

Qualifications

• AA degree or equivalent from a two-year college or technical school.
• Prior experience in customer service is required.
• Ability to handle daily inquiries and perform data entry with accuracy.

Responsibilities

• Deliver an exceptional customer service experience to consumers and retail partners.
• Promptly assist customers with inquiries, concerns, and requests to ensure satisfaction.
• Process customer orders accurately and efficiently to streamline purchasing.
• Resolve complaints promptly and escalate complex issues to Level 2 support when needed.
• Demonstrate product knowledge to provide expert guidance to customers.
• Maintain professional communications and document interactions in the support system.
• Coordinate routing activities and escalate complex cases to appropriate teams.

Skills

Customer service

Communication

Data entry

Microsoft Office

Problem solving

Education

Associate degree (A.A.) or equivalent

Two-year college or technical school background

Tools

Salesforce

Microsoft Word

Excel

Outlook

Job description

This is a full-time, 12-week temporary position working as a Direct to Consumer Specialist. The hourly rate for this position is $24.00 and candidates must be available between 8:00am - 5:00pm Central Time. This position is remote following two weeks of onsite training in Red Wing, MN. Candidates located within a reasonable commuting distance of Red Wing are preferred. In this role, you will deliver exceptional customer service to our retail partners and consumers. You will serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution, as well as focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels. This roll plays a vital part in fostering a positive customer experience through clear communication and adherence to established procedures.

What you would do on a typical day:

• Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations.
• Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction.
• Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience.
• Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively.
• Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers.
• Maintain professionalism in all communications to uphold positive interactions and relationships with customers.
• Engage with customers proactively across various communication channels to provide seamless support.
• Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution.
• Coordinate routing activities and efficiently escalatE complex issues to the level 2 support team for specialized attention and resolution.
• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

What We're Looking For:

• A passion for delivering exceptional customer service.
• Strong communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet and Salesforce.
• Accurate and fast data entry skills (10-key proficiency is a plus!).
• Basic problem-solving skills to tackle routine issues.
• Ability to switch between different software applications smoothly.
• A patient, empathetic approach to handling customer inquiries.
• Flexibility to follow procedures while adapting to different customer needs and situations.

Red Wing Shoes is an Equal Opportunity Employer . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP at All offers of employment are contingent on satisfactory results of a background check. Red Wing Shoe Company , Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c) Watch here to see what it's like to work at Red Wing Shoe Company . Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Originally posted on Himalayas