Remote Customer Experience Specialist – Salesforce

Hitachi Vantara Corporation; Michigan City (IN); On-site; USD 43,000 - 65,000; Full time

Job summary

Hitachi Global Air Power seeks a Customer Experience Representative to be a primary contact for customer engagement, retention, and sales opportunities in a remote, full‑time role. You will route inbound inquiries to the appropriate Equipment Solutions Consultant and keep Salesforce up to date with activities and opportunities.

The ideal candidate has 5+ years in customer service or inside sales, strong communication skills, Salesforce experience, and proficiency with Microsoft Office.

Qualifications

• 5+ years in customer service, inside sales, or related roles.
• Experience with industrial equipment or manufacturing preferred.
• Experience using Salesforce or similar CRM platforms preferred.
• Proven ability to support customer retention and lead generation.

Responsibilities

• Receive and route inbound customer inquiries to the appropriate Equipment Solutions Consultant.
• Re-engage inactive customers to convert them into active or recurring customers.
• Update Salesforce with activities, opportunities, and customer data.
• Identify and communicate opportunities for quotations for equipment, parts, or service needs.
• Collaborate across Sales, Service, and Customer Support to enhance customer engagement and retention.

Skills

CRM systems (Salesforce)

Verbal and written communication

Organizational skills

MS Office Suite

Independent remote work capability

Education

High School Diploma or equivalent

Associate or Bachelor's degree in business/marketing/communications or related field

Tools

Salesforce

Microsoft Office

Job description

Hitachi Global Air Power seeks a Customer Experience Representative to be a primary contact for customer engagement, retention, and sales opportunities in a remote, full‑time role. You will route inbound inquiries to the appropriate Equipment Solutions Consultant and keep Salesforce up to date with activities and opportunities.

The ideal candidate has 5+ years in customer service or inside sales, strong communication skills, Salesforce experience, and proficiency with Microsoft Office.